QUESTIONS ABOUT OUTSOURCING

The outsourcing of important, confidential and complex projects may raise questions. With CityBook, there is no cause for concern.  Our highly skilled professionals have handled many large, highly confidential and intricate projects. We are poised to help you.

Q. Off-shore outsourcing of my projects is a new concept for me.  How does it work?
A.  CityBook is composed of native, English-speaking staff that just happens to be located in Israel instead of your country. Employees are all educated and experienced expatriate Americans, Canadians, and Europeans who specialize in a number of highly-technical support services.  It is like having a back-office that is in another location.

Q.  I used outsourcing once or twice in the past and was not happy with the experience.  How is this different?
A.  To whom did you outsource in the past? Was the staff comprised of native English-speaking, talent educated in the west?  Were there any language-compatibility issues that interfered with the process? This is different because CityBook is different.  All CityBook staff are native English-speakers who were highly-educated professionals in the United States, Canada, and other western nations.  CityBook also invests significant resources in continuing education and on-site training to ensure that our staff has at least the same, if not more, expertise than its state-side counterparts.

Q. My project will need frequent interaction with the outsourcing company, plus I will need to monitor the progress of the project very closely.  Can CityBook handle that?
A.  Our cutting-edge teleconferencing technology ensures that every client can directly contact the CityBook team with any questions or needs. For a full-scale project, CityBook offers regularly scheduled meetings to monitor the status of the assignment.  CityBook also provides a dedicated Project Manager.

Q. Turn-around dates are critical, and so is the budget.  How does CityBook manage deadlines and budgets?
A.  On-time delivery is crucial to us. CityBook will not accept work unless we know that we can honor the time commitment.  And our very competitive prices are agreed upon contractually at the beginning of the assignment. Also, because of the time difference, CityBook is often able to turn-around projects while clients’ staff sleep so work submitted by end of the client’s workday is ready the next morning.

Q. I’m not ready to turn over a large project.  How can I test the service?
A.  If you like, CityBook can start with a trial project or a more comprehensive pilot project. You will see how you will be able to closely monitor your work.

Q. How can I trust that my sensitive and confidential data will be safe with you? 
A.  We have been entrusted with highly confidential information from industry-leading REITs, lenders, investment bankers, management companies, national retail tenants, etc., so we are accustomed to honoring our clients’ confidentiality and security needs.  Also, we have developed a comprehensive privacy policy and use the latest technology to ensure that the information you provide us stays secure.  Click here to read more

Q. This could raise concerns about job security among my employees.  How can I avoid this?
A.  By outsourcing, you will be able to better use your employees for growing and developing your core business. Leave it to CityBook to worry about the operational backbone of your business.  We can take care of routine matters such as human resources, payroll, accounting, and IT as well as the set-up and management of infrastructure.